The quality policy that CPE seeks is based on the satisfaction of the client's requirements and expectations. Therefore, all personnel must carefully evaluate the explicit and implicit requirements of the client.
The quality of our products and customer service are the determining factors for the development of our company since our products are used in complex industrial sectors that require high reliability.
Top management is personally committed to the continuous improvement of our products and services of each client by providing each resource useful for their search.
In particular, CPE's senior management is committed to:
* Providing products that fully meet the expectations of customers and that can be used without risk or danger by the end user
* Involve and train all personnel to offer quality products at competitive prices, within the agreed time and in compliance with the contractual requirements
* Increase professionalism and involvement of staff for greater participation of quality options and objectives
* The search for efficiency and improvement of processes and products in accordance with regulations and laws
* Ensure that the quality management system complies with regulations and continuously improve its effectiveness
* Identify the right tools to achieve and improve quality objectives
* Increase collaboration with Clients and Suppliers considering them as Partners
* Stimulate the organizational flexibility of production facilities by paying more attention to concrete results and limiting formalism to the minimum necessary
* Maximize Service quality before and after sales
* Identify and quickly solve quality problems
Disseminate and share this Quality Policy to ensure that it is understood and applied by all staff
The achievement of these guiding principles requires the decisive contribution of the staff, each one in relation to their capacity and the type of work carried out. For this, Senior Management is committed to raising awareness among staff through participation and empowerment, in order to know and understand the needs of customers and be aware of the importance of proper performance of assigned tasks.
Annually, top management is also committed to review the effectiveness of the Quality Management System and the adaptation of this quality policy, defining new objectives to pursue to achieve continuous improvement.